Served in sales operations role, implementing and executing operational and optimization initiatives in connection with sales functions, overseeing aspects of PwC Client Relationship Executives' lifecycle within sales program. Employed analytical and evaluative techniques to navigate extensive datasets, facilitating complex computations and reporting. Gathered, analyzed, and crafted comprehensive sales reports for firm.

• Built and delivered sales training to 75 attendees and through conferences attracting hundreds of participants.
• Advocated and educated sales and marketing staff on sales-specific solutions and advantages; actively contributed to training sessions, marketing initiatives, and sales programs fueling revenue growth.
• Upskilled team members through virtual sales program training while simultaneously reducing costs associated with annual sales conferences, bootcamps, and sales roadshows to mitigate impact from budget constraints.
• Leveraged data and technology for enhanced decision-making through report automation, dashboard development, and utilization of analytical capabilities in Salesforce to maximize efficiency throughout sales cycle.
• Formulated and executed streamlined sales onboarding program, eliminating duplicative efforts and ensuring consistency across all markets and sectors.

Executed account management activities focused on building
multimillion-dollar sales pipeline by creating key client and alliance relationships; addressed clients’ business challenges and aligned customized technology solutions to meet customer needs within competitive marketplace.
▪ Secured approximately $1M in business by managing comprehensive sales process across initial outreach through post-sale account management.
▪ Enabled consistent funnel of business through effective alliance management and team-based sales approach.

Managed all aspects of office administration, finance, and operations; served as face of firm, engaging with and building relationships with clients. Identified opportunities to maximize operational efficiency and productivity.

• Enhanced client relations by overseeing firm's operations and aligning efforts in meeting clients' needs.
• Collaborated with Partner to construct and maintain legal cases while ensuring seamless functionality of office.
• Spearheaded initiatives to identify areas of cost-cutting and efficiency improvement measures within firm; provided recommendations and implemented solutions including Case Management Software, e-Discovery software, optimizing legal research subscriptions, and sourcing internet, phone, and payroll providers.
• Managed diverse accounting functions, encompassing invoicing, billing, bank reconciliations, and preparation of annual expense reports used in tax filings.
• Oversaw corporate cases throughout entire process, executing activities including calendar management, drafting and reviewing legal documents, e-filing and in-person filing of submissions.
• Successfully navigated and adhered to disclosure requirements, ensuring appropriate utilization of confidential data.
• Utilized multiple platforms including WestLaw, Lexis-Nexis, and Appellate Division Law Library resources to perform comprehensive legal research and analysis.
• Synthesized information gathered from legal research process to prepare comprehensive legal briefings.

Completed comprehensive training across various aspects of New York State law, including Criminal Procedure Law, Penal Law Offenses, Juvenile Law and Procedures, Civil Liability, Ancillary New York State Statures, and New York State Vehicle and Traffic Law. Responded to incidents and leveraged exceptional communication skills to engage with involved parties and conduct investigations to determine best course of action to address complex and stressful situations.

Utilized software programs to collect, research, analyze, and identify trends, synthesizing information. Conducted research and analysis of diverse investigative reports to develop criminal intelligence and disseminate findings across federal, state, and local law enforcement agencies.