Worked for three teams concurrently

Accessibility Team

• Managed Accessibility Email Inbox communication with students, educators, administrators and internal stakeholders
• Created trusted relationships with Disability Officers at schools using Cengage products
• Obtained critical information about learner’s challenges through email conversations with educators and administrators, eliminating extensive multi-team email conversations
• Created cost savings for Accessibility Team through streamlined communication
• Updated internal team training documents with process and procedural changes
• Streamlined JIRA ticket creation process by removing duplicative steps for alerting multiple teams of product issues received from external clients through Rights Management System (RMS) and email requests
• Processed alt-text requests with Archives team ensuring requesting school had permission to receive alt-text for student with accessibility needs

Content Acquisitions Operations Tasks

• Managed Permissions Email Inbox requests for use of Cengage material from external and internal stakeholders 
• Automated workflow for 10 different Smartsheet forms to streamline process, improve efficiency and communication
• Created PowerPoint training detailing Permissions process- used across several teams for training and reference
• Researched requests for permission to use Cengage content, confirmed ownership of content, and provided rates for usage of content by external partners
• Created, emailed, managed, and tracked over 200 permissions letters per month regarding external requests
• Purchased, downloaded, and posted requested images for internal Cengage content
• Processed, coded, reconciled, and approved invoices for images ordered monthly for entire team

Content and Learning Team Tasks

• Created training for over 50 team members for time keeping transition from Excel to PlanView
• Conducted and recorded four separate trainings for transition to Planview
• Coordinated creation of new fields in PlanView between Learning Team Managers and Cengage PlanView manager
•  Curated data and created various charts displaying Learning Team working hours for upper management
• Streamlined requests regarding vendor access to Cognero program from multiple emails into one Smartsheet form with automated workflow thus improving productivity and reducing processing time
• Reviewed, coded, and processed time card invoices from independent contractors through internal invoice system
• Updated weekly Print Access Code request process by clarifying responsible roles for populating missing required information in internal publishing system

• Invented, trademarked, and patented product to simplify opening and carrying dog waste bags
• Worked with an engineer and vendors on product development from concept to production of product
• Manage vendor relationships from production to shipping
• Manage sales, social media, marketing, shipping and sales events

• Developed pet concierge company providing outstanding pet services in Kansas City
• Provided dog walking, in-home pet sitting and pet taxi services for over 100 clients
• Interviewed and managed several independent contractors to provide services to clients

• Point of contact for internal and external stakeholders managing questions about Dodd Frank process
• Tracked ISDA agreements for OTC Trading
• Tracked and reported ISDA redlines from counterparties to all relevant teams
• Kept minutes for weekly Risk call with teams across the country and reported minutes to upper management
• Drafted, sent, and managed Promissory notes required for ISDA amendments
• Maintained weekly status report for active contracts, updating sales with status updates and redline requests

• Applied for over $3 million in grant requests since starting at agency
• Wrote, managed and reported all aspects of federal grants
• Raised the most funds in the history of the organization in 2010
• Exceeded revenue goals in 2010 and 2011
• Discovered new corporate foundation grants for 2010, increasing funding by $24,000
• Applied for and received new federal funding for 2011-2013 funding increasing funding by $33,000
• Secured over 10% of budget in first month of 2012
• Manage website, Facebook and Twitter for agency
• Assisted with a successful capital campaign of $400,000
• Manage volunteers for fundraising events and development activities

• Drafted and managed all Non-Disclosure Agreements for company
• Drafted, negotiated, and managed client contracts, amendments, and pricing agreements for vendor logistics routes
• Trained internal teams on compliance review and enforcement for maintaining SOX standards in daily duties

• Negotiate and managed all Confidentiality Agreements internationally
• Drafted, negotiated, and managed Master Services Agreements, Single Service Agreements and Terms and Conditions
• Negotiated and redlined limit of liability, indemnification, insurance, and warranty provisions with vendors

• Request payments for landlords for over 250 commercial leases all over the world
• Review monthly rent statement for escalations, unusual charges, or other rent changes
• Created cost savings for company in excess of $30,000 over five months