At Counselect, we provide multidisciplinary consulting and managed solutions to in-house legal departments to help them achieve step-change improvements and contribute greater value to the broader enterprise. By aligning talent, tech, teams, and workflows with the broader enterprise, we help legal departments transform themselves from downside-protecting cost centres to upside-creating strategic units. We also help legal professionals across the world find flexible, fulfilling careers by through secondments and freelance, project-based work opportunities in the world’s leading corporate legal departments.

I am passionate about building and evolving Legal Business Workspaces and this forms a core part of my work in spearheading the Integrated Solutions and our own in house innovation.

https://counselect.com/

Director, Product Management (Last Position) Started out my product journey in 2016, from the basics to building and leading a team of product managers and product operations resources for research and development to meet our go-to-market strategy and value driven deployment for our customers.Major Milestones:• Built and rolled-out brand new end to end platform with both front end and back end experiences in three months. This was an initiative and challenge of the company to build a platform that had no baggage of any legacy tools and completely on new technologies and architecture to support the growth expected in the market. • Conceptualised and built a tool to handle capturing information relating to how use lawyers understand how amendments/changes are made to contracts over a period of time. Onboarded 200 lawyers on the tool and improved efficiency by 3x accelerating multiple customer project timelines.• Conceptualised, ideated and prototyped brand new digitisation process workflow and tooling end to end and rolled-out first version in three weeks, continued agile iterations to completely change all tooling in one year.• Scaled product team from scratch with cross functional frameworks.

Director, Operations• Promoted to Member of India management team – strategic decision-making at organization level on technology, people and process. Reporting to VP of Customer Operations, US• Manage overall operation teams including solution design, customer engagement, delivery, quality and product support teams. Responsible for overall team size of 80 plus people.• Manage forecasting, performance management and hiring needs for entire customer operations group.• Collaborate with product engineering to understand product innovations and implementation methodology.Senior Manager, Customer Solutions & Customer Success• Established Sales Solutions team in India office. Core objective – accelerating new sales and evolving solution strategy through sales cycles, demos and proof of concept execution.• Interaction with potential and existing customers on deliverables and negotiating on solutions along with US solutions team and engagement managers for ensuring value delivery and adoption of solutions by customers.• Managing solution design based on business drivers and use cases and translating the solution across other teams within customer operations and product engineering.• Managing customer engagement team consisting of project managers responsible for customer relationship management and ensuring projects are being delivered on time, on spec and on budget. Delivery Lead • Directly hired as a delivery lead instead of team member. Project managing delivery of data extraction projects from estimation, resourcing, training, productivity and accuracy of resources. • Communication with customers and US PMs on a day-to-day basis for project deliverables.• Strategic reports and analytics for clients aiding in business decisions.

Corporate functions - Board meeting minutes, incorporation of companies, etc.