·        Operational Management and Workflow Design: Expertly managed the company's new contract lifecycle management system (Malbek), offering guidance on CLM/CMS expectations to align with business objectives and scalability, implementing innovative business and legal workflows that enhanced contract drafting, approval processes, accountability, and audit trails, thus reducing legal risks and speeding up time to revenue. 

·        Legal/CLM Queuing System Implementation: Led the deployment of a legal/contract lifecycle management (CLM) queuing system (Service Now), organizing departmental workflow and significantly improving response times and efficiency.

·        Enterprise Systems Integration for Workflow Enhancement: Played a pivotal role in the strategic implementation of Salesforce and Workday, streamlining and improving interdepartmental workflows and processes, closing critical process gaps, and moving the company towards accelerated revenue realization.

·        SLA and KPI Establishment: Established SLA reporting and KPIs across business units and the legal department for contract drafting, achieving faster time to revenue with greater accountability and accuracy.

·        Operational Process Analysis and Improvement: Utilized strategic analysis techniques, including SWOT and RAID, to evaluate and refine operational processes within the department. This approach facilitated continuous improvements and provided executive-level transparency on new initiatives and programs.

·        Contract Redlining and Management: Led contract review and redlining for SOW agreements, amendments and renewals, ensuring adherence to MSA terms, and efficiently delegated contracts to legal team members for specialized scrutiny, enhancing compliance and operational efficiency.

·        Legal Best Practices and Template Innovation: Spearheaded the creation of new contract templates and legal best practices, facilitating smoother negotiations and enabling a self-service approach for contracts, including amendments and renewals. This strategic development accelerated the sales team's drive to revenue and streamlined legal quality assurance and control processes, adding to overall efficiency and compliance.

·        Vendor Procurement Processes: Collaborated cross-departmentally to develop a vendor management and procurement program, including the development of a contract review process and vendor approval process where none had been in place.

·        Interdepartmental Training Standardization: Developed and standardized interdepartmental training on contracts and compliance, enhancing understanding and compliance across various departments. Collaborated with HR on the development of a LMS (Learning Management System) to deliver and manage training.

·        Cross Department Initiative Driver: Collaborated cross-functionally in meetings to drive legal initiatives forward, ensuring alignment with organizational goals and facilitating effective decision-making processes.

• Partnered with diverse clients to diagnose operational inefficiencies, providing tailored solutions that enhanced both processes and overall business and project performance.
• Conducted comprehensive gap analyses using methods such as SWOT and RAID to identify and address operational issues, ensuring alignment with client objectives and best practices.
• Innovated and optimized operational processes by leveraging data-driven insights, creating streamlined operations to enhance profitability and productivity.
• Built client relationships through transparent communication and meticulous project management, ensuring the timely and successful delivery of operational improvements.
• Implemented software to enhance and streamline business workflows to increase accuracy, productivity and automation.

·        Team Leadership and Legal Operations: Oversaw a team comprising 2 contract administrators and over 20 project coordinators, directing legal operations and compliance to align with corporate policy and best practices.

·        Contract Redlining and Management: Led contract review, drafting and redlining for task orders, SOW agreements, amendments and renewals, ensuring adherence to Google policy requirements and Inbound Service Agreement terms. Prepared Master Construction Agreement documents for in-house counsel to collaboratively prepare and negotiate MCA contracts. Utilized Simba for contract review with internal counsel, as well as other internal tools.

·        Workflow Design and Contract Management: Led the design and implementation of operational workflows, including contract review and escalation processes. Managed negotiations, review, redlining, and drafting of over 200 department contracts to ensure compliance and minimize risks.

·        Risk Assessment: Utilized Google’s risk assessment tools to evaluate contracts, and streamline purchase orders (PO). Trained project teams on the use of the risk assessment tool, and collaborated with internal counsel on improvements to risk assessment to help position Google to mitigate risk. 

·        Interdepartmental Coordination and Negotiations: Coordinated closely with project and procurement teams for legal and operational requirements and negotiated vendor rates and terms with Global Procurement for cost savings and compliance. 

·        Document Control and Quality Audits: Established document control systems and templates to mitigate risk and improve efficiency. Conducted quality audits to ensure adherence to company policies and proactive issue resolution.

·        Interdepartmental Liaison and Training: Acted as a key liaison between departments such as executive, legal, project teams, procurement, and finance, leading change management and compliance training. Delivered presentations to project teams on various contract types and their downstream implications enhancing team understanding and informed decision-making. Communicated with project teams on contracts in PIMMS, Buganizer, Salesforce, and other tools as required to meet deadlines and move projects forward.

·        Software Implementation and Performance Enhancement: Advised on software and technology to meet business and legal team goals and spearheaded the deployment of selected performance-enhancing software and systems, including Asana, Salesforce, Docusign, and Google Suite, to augment organizational efficiency and compliance.

·        Vendor Relationship Management: Managed vendor relationships by working closely with project teams and business units, ensuring positive outcomes through effective communication and skilled contract, contract amendment and renewal negotiations.

·        Initiative Tracking and Organization: Tracked initiatives using Google Sheets, dashboards, and project management tools, such as Asana, and Salesforce to keep the legal and compliance teams organized and create visibility for the department, ensuring streamlined operations and effective monitoring of progress.

·        Issue Tracking and Resolution: Utilized Buganizer to report and track contract issues, IT issues, and other internal issues until resolved.

·        Document Control: Created and maintained contract records and repositories, including the use of tools such as Simba.

·        Billing and Contract Compliance Management: Managed billing and contract compliance for retail construction projects, utilizing tools like Procore, RedTeam, Contractor Foreman, Service Channel, SAP Ariba, and Quickbooks. Streamlined company-wide contract and invoicing procedures for enhanced efficiency and resolved contract and billing discrepancies. Ensured subcontractor payment applications were in compliance with Subcontractor Agreement. Ensured prime contracts were appropriately billed with all requirements met.

·        Contract Redlining and Management: Led contract drafting of Subcontractor Agreements, and exhibits. Created standard templates to streamline subcontracting.

·        Policy and Compliance Lead: Created and developed company policies and procedures to streamline business processes and workflows, as well as to mitigate risk for the company. This included the creation of lien waiver, billing, change order, payment and invoicing processes. Managed the compliance around these processes.

·        Subcontractor Sourcing and Procurement: Sourced and procured subcontractors through rigorous vetting for timely, high-quality delivery on client projects. Managed vendor onboarding, verifying insurance and credentials to reduce company risk. Drafted and redlined subcontractor RFP/RFQ, MSA, SOW, and purchase order terms.

·        Vendor and Subcontractor Performance Monitoring: Monitored vendor and subcontractor performance to ensure ongoing compliance and adherence to contract deliverables, including tracking and reviewing projects and budgets. Managed and strengthened vendor relationships to meet client requirements and foster business growth.

·        Operational Workflow Development: Developed and implemented operational workflows and playbooks, driving measurable improvements in efficiency and performance. Directed the resolution of contract and billing discrepancies.

·        Bidding Process Collaboration and New Business Acquisition: Collaboratively engaged in the bidding process, from sourcing to proposal and RFP evaluation, to secure new business and revenue streams. Enhanced operational workflows to support effective project management and client satisfaction.