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Tiandrea Leonard Verified Account

  • Cullman, Alabama , USA

    • About Tiandrea

    3L law student looking for long-term growth within the legal field.

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    Professional Experience

    IWebVisit.com

    Customer Service •February 2020 - August 2020

    • Provided excellent customer service to visitors
    • Maintained excellent phone etiquette; actively listening and providing undivided attention to customers.
    • Analyzed and resolved device issues in a timely and professional manner
    • Researched customer issues by utilizing various sources such as knowledge based articles, subject matter experts, etc.
    • Monitored visits and reviewed visit recordings, informed correction officers or management of any violations
    • Educated customers on device usage and tips
    • Handled all personal and sensitive customer information with the highest regard. 

    Apple

    Senior Technical Advisor •June 2018 - Present

    • Research and resolve customer device or account issues within 20 minutes of initial contact. 
    • Effectively collaborate with other advisors to create a better customer experience.
    • Provide a positive support experience for customers and T1 advisors
    • Received 130 Very Satisfied Customer reviews within the last year
    • Adapt effectively to new customer issues and product changes. 

    University of Alabama

    Office Assistant •April 2017 - June 2018

    • Inventoried office equipment for the College of Arts and Sciences at the University of Alabama. 
    • Coordinated inventory days with departments and lead follow up inventory searches
    • Performed general office duties such as answering phones, re-directing calls, maintaining records, etc.
    • Prepared spreadsheets for inventory team and logistics coordinator.
    • Scheduled meetings with faculty and staff.

    Education

    University of Alabama

    History•Graduated in 2019

    Birmingham School of Law

    J.D•Graduated in 2023

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