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The CX Compliance team is essential in ensuring that our global CX Compliance Operations function efficiently, comply with regulatory requirements, and consistently deliver high-quality resolutions. As an L&D Analyst III within the CX Compliance team, you will be responsible for conducting training as a subject matter expert (SME) and will perform end-to-end Transaction Monitoring investigations for customers (individuals/entities). You will work extensively with functional leaders in the Financial Crime Risk Service line, Work Force Management, and Learning and Development to support functions to maintain production and quality of the highest standard. You will work independently, prioritizing L&D support to BAU operations and BPO sites. This includes multiple tasking with minimal guidance, and remaining open to feedback from all levels to drive continuous improvement in compliance handling.

 What you’ll be doing (ie. job duties): 

• Minimum of 2 years of relevant experience in financial services, crypto, investigations, legal, or the tech industry, with a focus on TMS, compliance, or regulatory matters.
• Ability to create and deliver presentations that effectively communicate complex information to diverse audiences while presenting technical and non-technical information clearly
• Conduct investigative review and analysis in support of company’s BSA/AML regulatory compliance policies and programs including investigating automated alerts from our transaction monitoring systems, and referrals sourced from law enforcement requests and other company lines of business
• Analyze transaction activity and KYC information and conduct due diligence research in support of investigations as well as interpret evidence from external tools and systems to determine the legitimacy of customer behavior across multiple products
• Document investigations in written narratives
• Decide whether activity warrants escalation for additional review and subsequently recommend whether activity appears suspicious and warrants filing of a suspicious activity report
• Incorporate feedback from Quality Assurance Team
• Maintain detailed documentation to demonstrate compliance with regulations and internal policies and procedures 
• Remain current with industry standards and developments in the areas of KYC, BSA/AML, and OFAC, and apply regulatory requirements and internal policies and procedures to case investigation
• Review data from systems and following Coinbase procedures to investigate, decide, and document transaction monitoring alerts

What we look for in you (ie. job requirements): 

• Strong interpersonal, analytical, and communication (verbal and written) skills
• Demonstrated comfort and effectiveness with public speaking in various settings
• Experience working with Google Sheet, Google Doc, Excel, Word
• Flexible and adaptable to the evolving needs of a high-growth and fast paced organization environment
• Ready to support in 24*7 environment
• Organized with a High level of attention to detail

Nice to haves:

• Professional certification in AML or Fraud (e.g. CAMS, CFCS, CFE) 
• Experience in project management, analytics, or vendor management
• Advanced degree in business, finance, or customer experience (CX)
• Proficiency with tools such as Google apps, JIRA, Hummingbird, and Salesforce Service Cloud.
• Experience collaborating with external outsource business partners