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Job Description:

The Site Manager is responsible for overseeing the daily operations and ensuring exceptional client service at one of our on-site support services centers or client sites. Will also responsible for the supervision of all employees at the site, including hiring, training, and development of their professional skills.

Essential Job Responsibilities

Serves as the principal liaison between EPIQ, the client’s administration and the site employeesProvides excellent client white glove customer service to all end-users at the siteProvides onsite leadership with the Epiq team, and encourages staff development in their careersContinuously looks for opportunities to increase the efficiency of our on-site operationsSeeks opportunities to increase our capabilities and makes recommendations to the key contactDemonstrates proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the clientRecruits and interviews potential EPIQ candidates for available positions at the siteHires, trains, manages, and evaluates all personnel assigned to the siteSchedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring overtimeCompiles, collects, and reporting for all data necessary to provide the client with monthly management reportsDisplays high ethical standard, integrity, work ethic, and loyalty

Qualifications & Requirements

High School Diploma or equivalent; Associate Degree preferredPrevious management experience in a client service oriented field, preferably mail/copy/productionDetail oriented with good verbal and written communication skills, with the ability to resolve complaintsStrong initiative required; ability to work independently with minimal direct supervisionWorking knowledge of Microsoft products such as MS Word, Excel, and OutlookAbility to walk, bend, kneel, stand or sit for an extended period of timeThis is an in office position. Candidates should expect to be in the office Monday - Friday. (No remote or hybrid work)

The Compensation range for this role is 50,780.00 - 63,475.00 Annual and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

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It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.