The role

As Contract Management BPO, you will be responsible for overseeing and optimizing the contract lifecycle management process which includes all aspects of contract template creation/maintenance, contract initiation, negotiation and execution, and supporting contract lifecycle management systems, to maximize overall performance and reduce the sales-cycle time. This role requires a deep understanding of customer and vendor contract management, including detailed knowledge of contract data integrity, compliance, and security, as well as proficiency in utilizing advanced contract lifecycle management (CLM) tools (including automation) to drive strategic outcomes, enhance operational efficiency, and mitigate contractual risks.

You will report to the General Counsel and collaborate with cross-functional teams, including Sales/Marketing, Legal, Product, Finance, Procurement and Operations teams, to ensure the Contract Management process is efficient and aligned with DLR’s strategy and growth goals. This role will be part of the broader Legal, Risk, Sustainability & Compliance team, and will partner closely with the Legal Operations function.

What you’ll do

Lead the design and implementation of best practice process improvements for Contract Management processes, including working with the Sales, Legal, Finance, Commercial Management, Operations and Procurement teams to define technical CLM requirements to streamline contract creation, approval, and execution, ensuring compliance, reducing cycle times, and enhancing governance and workflows for both customer and vendor contracts.
Accountable for the end-to-end management of the CLM system, including gathering business requirements, overseeing development and implementation, and ensuring the CLM platform effectively supports contract management processes and delivers value to the organization.
Drive the harmonization of global MSA terms and service order templates, exceptions and reporting while driving governance and performance, working closely with the Legal team to identify and shape systemization opportunities throughout the flow.
Define and communicate the contract governance structure, including contract hierarchy and data requirements, and map this back to CLM requirements gathering.
Responsible for developing and maintaining a comprehensive contract data dictionary to standardize contract terminology, facilitate clear communication, and enhance data quality and consistency throughout the contract lifecycle.
Work closely with other BPOs to identify key dependencies between the processes, including renewals and terminations, NDAs and other agreements.
Identify critical data elements throughout the process flows; collaborate with cross-functional teams to embed data quality and analytics into process design and improvement initiatives.
Partner with IT to integrate and optimize the use of CRM and ERP systems in support of the Contract Management activities.
Define and maintain the process and control standards documentation (to level 5 work instructions) for Contract Management, including building process-level controls based on internal standards.
Identify and manage risks that could impact the Contract Management cycle, and propose practical strategies as required.
Develop and deliver concise, impactful stakeholder updates, including presentations and reports, to ensure Management stays informed on key contract management activities.
Lead contract data management administration team.
Provide oversight of CLM Product Owner during development and implementation phases, after which this role will partner with Legal Operations on CLM.

What you’ll need

Degree in Business Administration, Marketing or related field. Relevant equivalent experience will be considered.
Exceptional multitasking abilities and proven experience thriving in a fast-paced work environment.
Excellent communication skills, with proficiency in both written and verbal forms.
A results-driven approach to team leadership, coupled with superior analytical, project management, and problem-solving capabilities.
A collaborative mindset, with a high degree of flexibility and openness to change.
Advanced skills in CRM and ERP systems, demonstrating a capacity to leverage technology for business efficiency.
Demonstrable expertise in managing Contract Management processes, with a strong understanding of relevant technology platforms, data management, contract negotiation and regulatory compliance.
Proven experience in leading the configuration and deployment of Contract Lifecycle Management (CLM) solutions, with a track record of driving process improvements and delivering successful system integrations within complex organizational structures.
Experience with Apttus is strongly preferred.
Understanding of contract data hierarchies and the ability to effectively organize and manage accurate and comprehensive contract databases to ensure accessibility and reliability of contract information across the organization.
Experience with public companies or Real Estate Investment Trust (REIT) experience is helpful.

A bit about us

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.

To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter.

Legal

Our Legal team works in a highly complex global business sector with a diverse range of local, regional and international organizations. From ensuring compliance in different jurisdictions to supporting business teams with customer and supplier contracts, we’re involved in a variety of projects. Working in a dynamic commercial environment, we collaborate with colleagues across different departments and always have a new challenge waiting for us.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.

Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.

Our Compensation Philosophy

Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.

This is an exciting time to join our business so apply now and make your mark on our future.

Notes:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled. All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status, or other status protected by law or Company policy.

Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.

Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.

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