Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

ServiceNow Sales & Partner Compliance Analyst

Make a lasting impact on our global partner ecosystem!

This role can be remote within the U.S.

ServiceNow, a leading global provider of cloud workflow automation solutions, is seeking a detail-oriented and results-driven Ethics & Compliance Analyst to join our growing Sales & Partner Compliance team.

As a key member of the Ethics & Compliance organization, you'll play a critical role in safeguarding the integrity of our brand by upholding the highest standards of TPRM and compliance within the ServiceNow channel partner ecosystem. You'll collaborate with internal teams to proactively identify and address potential compliance risks across our extensive global channel partner network.

What you get to do in this role

Ensure Partner Integrity:
- - Conduct thorough due diligence on prospective channel partner third-parties to identify, evaluate, and remediate/manage potential risk to ServiceNow, its brand, or its business.
  - Execute third party risk management procedures related to existing channel partners, including processes related to dynamic risk scoring and re-assessment.
  - Analyze channel partner data and third-party questionnaire submissions to identify potential compliance risks, track third-party risk, and re-complete channel partner risk assessments when necessary.
  - Identify and escalate adverse risk findings to sales & partner compliance management for assessment.
Champion Partner Alignment:
- - Investigate and resolve identified channel partner risk efficiently, collaborating cross-functionally with internal stakeholders across ServiceNow.
  - Advise and educate internal stakeholders on the risk scoring of potential and existing channel partners and compliance requirements based on the results of due diligence and compliance risk assessments.
  - Maintain accurate and up-to-date partner compliance records within ServiceNow internal systems.

Qualifications

To be successful in this role you should have:

3 years’ professional experience in compliance, third-party risk management, or a related field. Familiarity in conducting third-party due diligence and operating third-party risk management (TPRM) programs preferred.

Experience in third-party risk management, ideally within the technology industry (SaaS/PaaS).
The ability to identify and escalate third-party risks and other Compliance issues.
Experience working with internal systems and data analysis tools, including Microsoft Excel.
Strong attention to detail and a commitment to accuracy.
Excellent communication, collaboration, and interpersonal skills in a global, multicultural environment.
Ability to work independently and as part of a fast-paced team.

Bonus Points:

Now Platform experience.
Background in IT services with relevant business expertise.
Software industry domain expertise (preferably SaaS).
Ability to build long-term, trusting relationships with cross-functional stakeholders.
Adaptable and thrives in a dynamic environment.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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