Job Description

Accenture Flex offers you the flexibility of fixed duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE’s 100 Best Companies to Work For and Diversity Inc’s Top 50 Companies for Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture’s clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today’s biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources, while gaining job experience with one of the world’s leading professional services organizations.

Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.

Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.

You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns.

Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.

The person will be responsible for validating requests for customer information.

As a Legal Compliance Analyst, you will be responsible for analyzing and reviewing records request from Law Enforcement. You will use your problem-solving skills to continuously deliver value to our clients, while making a larger impact on society

Key Responsibilities

Accurate review and entry of required data points, as defined by customer Identify and escalate emergency requests, as needed.
Analyze requests for validity and urgency.
Interface with multiple functional areas to investigate cases and acquire information.
Accurate review and entry of required data points, as defined by customer Identify and escalate emergency requests, as needed.
Discover workflow inefficiencies and suggest solutions to improve operations.
Manage open and unresolved tasks under individual ownership.
Review, classify and/or remove content according to client guidelines, using specific tools and channels.
Understand and remain updated on changing client policies and guidelines.
Investigate, resolve, and relay complex content issues to the broader Trust and Safety team

This role offers an exciting opportunity to work in a very challenging and fast paced stimulating environment, providing excellent service and contributing to both partner and client goals and objectives. There will be a strong element of process improvement alignment, innovation plus people support coach.