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Job Description

ATR GMA (Global Maintenance Agreement) is the flagship of ATR Support programs. As of today, approximately one third of the ATR aircraft in operation is supported through an ATR GMA contract. The GMA contract includes: Spare parts and Main Element availability as well as rotables and Main Element repair services.

Missions

Management of ATR Maintenance & Support AgreementsManagement of customers’ repair services: issuance of business cases and invoicing of additional findingsResponsible of overall customer satisfaction, operational aspects & financial profitability of GMA Contracts (PbH solutions)

Activities

Management of commercial aspects (reconciliations, exclusions, discrepancies)Contractual reconciliations in the frame of customer operations & contractual clausesDiscrepancies follow up & closingSAP contracts creation/update according to contractInvoicing management

Customer satisfaction management

Manage support/communication with GMA customers

ATR Internal Teams’ Coordination

To ensure a smooth and efficient contract set up & EIS (Enter Into Service)Coordinate and follow internal actions plan to ensure customer satisfaction according to GMA contracts commitments and/or customers’ requests/claims,Follow main indicators and drive actions for improvement related to other team performance (service level, parts shortage, financial topics…)

GMA Contract Review

Regularly visit to perform contract reviews and ensure customer satisfaction (including ATR performance, financial aspects & technical topics)Prepare PowerPoint presentations on GMA KPI and Performances;Identify potential additional business opportunities on existing contracts to be then addressed to the sales team

Profile

Bachelor or Associate

Previous Experience

Experience in aeronautical and aviation industryBasic knowledge of Aircraft maintenance & support activitiesFinancial and economics basics

Expected Skills

Fluent in English, other languages – e.g. French and Spanish - would be a plus.Demonstrated proficiency required with MS Office applications including: Excel, Word, PowerPoint, Outlook, etc.Previous experience with SAP would be a plus.Outstanding communication and interpersonal abilities, excellent organizational skills and ability to work under pressure.A positive attitude, self-motivated and strong attention to detail.

Location: Miami

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company

Avions de Transport Regional (ATR) GIE

Contract Type

VIE, VISC

Experience Level

Student

Job Family

Sales, Marketing & Commercial Contracts

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