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What is Contentstack?

Contentstack – the leading Composable Digital Experience Platform (DXP) provider – empowers marketers and developers to deliver composable digital experiences at the speed of their imagination. Companies such as ASICS, Chase, Steve Madden, Holiday Inn, Icelandair, Mattel, Mitsubishi, Riot Games, and Shell trust Contentstack to power their most critical content experiences with uncompromising scale and dependability. Known for its Care Without Compromise™ program, Contentstack has achieved the industry's highest customer satisfaction rating. Contentstack is also a founding member of the MACH Alliance, advocating for best-of-breed composable technology that is Microservices-based, API-first, Cloud-native SaaS, and Headless. Learn more at www.contentstack.com.

Who Are We?

At Contentstack we are more than colleagues, we are a tribe. Our vision is to pursue equity among our communities, employees, partners, and customers. We are global-diverse yet close; distributed yet connected. We are dreamers and dreammakers who challenge the status quo. We do the right thing, even when no one is watching. We are curious trendspotters and brave trendsetters. Our mission is to make Contentstack indispensable for organizations to tell their stories and to connect with the people they care about through inspiring, modern experiences. We care deeply about our customers and the communities we serve. #OneTeamOneDream. Chalo, let's go!

What Are We Looking For?

The Compliance and Legal Operations Manager plays a critical role in ensuring that the organization adheres to regulatory standards and legal requirements while optimizing the efficiency of legal and compliance functions. This role will be responsible for implementing compliance programs, supporting regulatory initiatives, managing legal operations, and ensuring that risk management and legal processes align with business goals. This role requires a blend of strategic oversight, operational management, and hands-on expertise in compliance and legal functions.

This role is for a creative problem-solver who thrives on bringing big ideas to life, simplifying compliance initiatives to prevent business disruptions, reduce company risk, and ultimately boosting customer satisfaction. If you're looking for an opportunity to join an innovative, fun, and fast-paced team where your contributions will have a meaningful impact, we'd love to hear from you! Here's what you'll be doing:

Compliance Management:

Develop, implement, and maintain compliance programs to ensure adherence to local, state, federal, and international regulations, including GDPR, CCPA, and other relevant standards.Conduct regular audits, risk assessments, and compliance training across the organization to reinforce legal and ethical standards.Monitor changes in laws and regulations and advise senior management on necessary updates to policies and procedures.

Legal Operations:

Oversee the legal department's operations to drive efficiencies, manage resources, and implement technology tools to streamline legal processes.Coordinate with internal stakeholders to ensure timely contract review, approval, and execution.Manage outside counsel relationships, including tracking legal budgets, and invoices.Policy Development and Oversight:Draft, update, and enforce internal policies and procedures that reflect current regulatory and legal requirements.Collaborate with cross-functional teams to implement policies that support business operations and mitigate risk.

Training and Awareness Programs:

Develop and deliver compliance training programs to employees and management.Increase awareness of the company's compliance and ethical standards through targeted education and communication campaigns.

Risk and Issue Management:

Identify, assess, and mitigate potential compliance and legal risks, escalating critical issues to executive leadership as appropriate.Develop frameworks for reporting compliance incidents and tracking resolution efforts.Data Privacy and Protection:Serve as a point of contact for data privacy matters, ensuring that the organization's data protection practices are in line with legal standards.Detect, communicate, track, and manage program risks and flag problems before they happen.Partner with internal departments to address data security risks, initiate and oversee cross-functional privacy related projects, and respond to privacy inquiries.

What really gets us excited about you:

5-10 years of experience in compliance and legal operations with a specific focus in Project or Program Management in a SaaS Product environment.In-depth knowledge of regulatory compliance standards, such as GDPR, CCPA, and experience in overseeing ISO 27001 and SOC audits.Excellent written and verbal communication skills.High proficiency with JIRA, Confluence and similar Program management tools. Proficiency with legal software and tools (e.g., contract management, document management, compliance tracking software).Great attention to detail. Understanding and resolving complex and multi-departmental issues.Sharp analytical and problem-solving skills.Proven experience of establishing proper and transparent program metrics for tracking ongoing progress and detecting bottlenecks.Experience working with a geographically distributed team.Must be comfortable communicating with executive management and cross-functional teams.Some travel is exciting to you!

Salary for this role ranges between $145,000 - $160,000 based on skill set and experience

What Do We Offer?

Interesting Work | We hire curious trendspotters and brave trendsetters. This is NOT your boring, routine, cushy, rest-and-vest corporate job. This is the "challenge yourself" role where you learn something new every day, never stop growing, and have fun while you're doing it.

Tribe Vibe | We are more than colleagues, we are a tribe. We have a strict "no ahole policy" and enforce it diligently. This means we spend time together - with spontaneous office happy hours, organized outings, and community volunteer opportunities. We are a diverse and distributed team, but we like to stay connected.

Bragging Rights | We are dreamers and dream makers. Our efforts pay off and we work with the most prestigious brands, from big-name retailers to airlines, to professional sports teams. Your contribution will make an impact with many of the most recognizable names in almost every industry including ASICS, Chase, Steve Madden, Holiday Inn, Icelandair, Mattel, Mitsubishi, Riot Games, Shell, and many more!

One Team One Dream | This is one of our values, and it shows. We don't believe in artificial hierarchies. If you're part of the tribe, you have an opportunity to contribute. Your voice will be heard and you will also receive regular updates about the business and its performance. Which, btw, is through the roof, so it's a great time to be joining…

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