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Position Base: Oakland
Location: UCOP - Franklin Building 

UC OFFICE OF THE PRESIDENT

At the University of California (UC), your contributions make a difference. A world leader producing Nobel and Pulitzer Prize recipients with over 150 years of groundbreaking research transforming the world. Choose a career where you can leverage your knowledge, skills and aspirations to inspire and support some of the greatest minds in the world, and those who will follow in their footsteps. Working at the University of California is being part of a unique institution, and a vibrant and diverse community. At the University of California, Office of the President, we propel our mission through impactful work locally, in government centers and systemwide. We are passionate people, serving the greater good.

The University of California, one of the largest and most acclaimed institutions of higher learning in the world, is dedicated to excellence in teaching, research and public service. The University of California Office of the President is the headquarters to the 10 campuses, six academic medical centers and three national laboratories and enrolls premier students from California, the nation and the world. Learn more about the UC Office of the President

DEPARTMENT OVERVIEW

UC Legal – Office of the General Counsel (OGC) provides legal services to the University, including representation, advice, research and training. We offer legal opinions to the Board of Regents, administration, faculty, staff and others acting on the University’s behalf. We report jointly to the Board of Regents and to the president. For more information, visit https://www.ucop.edu/uc-legal/

POSITION SUMMARY

The Legal Operations Analyst is part of the Legal Business Operations and Technology (LBOT) team at UC Legal. The hire will apply business process and analysis concepts to support outside counsel e-billing and vendor management; internal UC Legal training program; and system administration for UC Legal-specific solutions. By practicing UC Legal's established values, this position contributes to a workplace that is collaborative, supportive, respectful of differences and committed to fairness and diversity in all interactions, both within and outside the team. This position supports UC Legal's commitment to increasing and maintaining diversity in the legal profession.

Responsibilities

50% LEGAL BILLING

• Assist the Legal Operations Billing Analyst duties, to include reconciliation audits, responding to invoice inquiries, and workflow triage
• Backup duties for lifecycle of outside counsel e-billing.
• Support Outside Counsel Vendor Management Program.

25% UC LEGAL TRAINING PROGRAM

• Create training materials (written, video, etc) for UC Legal applications
• Schedule and present training to UC Legal personnel systemwide
• Serve as point of contact for desktop support and triage. Develop relationships with IT at UCOP and campus locations.
• Support Knowledge Management Program 

20% SYSTEM ADMINISTRATION & CONTINUOUS IMPROVEMENT

• General system admin backup duties
• Recommend and implement quality customer service standards and procedures 

5% DATA ANALYTICS PROGRAM

• Prioritize and respond to standing ad hoc report requests
• Conduct analysis and prepare summaries and proposals for a diverse range of topics

Required Experience

• Minimum of 2 years of experience in one or more of the following areas or related fields: customer service in a high-volume setting, finance and billing, and/or general system administration.

Skills and Abilities

Required Qualifications

• Demonstrated ability to work with others from diverse backgrounds.
• Ability to learn new systems, workflows, and business requirements.
• Self-motivated and works independently and as part of a team. Able to learn effectively and meet deadlines. Demonstrates problem-solving skills.
• General knowledge of business and process analysis functions.
• Demonstrated effective communication and interpersonal skills. Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization. Interpersonal and communications skills to work with both technical and non-technical personnel at various levels in the organization.
• Excellent written and verbal communication skills. Attention to detail.
• A continuous improvement mindset.

Preferred Qualifications

• Demonstrable data analytics and reporting skills.
• General familiarity with information security best practices.
• General knowledge of SaaS system administration, including but not limited to: CounselLink, NetDocuments, SharePoint, SmartSheet, and Slack.
• General knowledge of billing practices and procedures. Experience with legal eBilling software and familiarity with LEDES format and use of standards.
• In-house legal or law firm experience and/or knowledge of legal operations.
• Experience developing training materials and leading training sessions.

Education

• Bachelor's degree in related area and / or equivalent experience / training required.

Travel Requirements
5% Occasional campus visit or conference.

SPECIAL CONDITIONS

This position has been approved for a hybrid work arrangement. A new hire will be required to report to work onsite in Oakland, CA at least 2 days per week (currently Tuesday and Wednesday). Remote candidates residing in or willing to relocate to California may be considered.

SALARY AND BENEFITS

Job Title: Business Systems Analyst 2
Job Code: 007583
Salary Grade: Grade 21

Payscale: $41.18 - $48.27/hour (approximately $86,000 - $100,800 annual), commensurate with experience

Benefits: For information on the comprehensive benefits package offered by the University visit: Benefits of Belonging

ADDITIONAL INFORMATION

HOW TO APPLY

Please be prepared to attach a cover letter and resume with your application.

APPLICATION REVIEW DATE

The first review date for this job is October 30, 2024. The position will be open until filled.

CONDITIONS OF EMPLOYMENT

Background Check Process: Successful completion of a background check is required for this critical position.  Background check process at UCOP

Smoke Free Work Environment: The University of California, Office of the President, is smoke & tobacco-free as of January 1, 2014. UC Smoke & Tobacco Free Policy

As a condition of employment, you will be required to comply with the University of California Policy on Vaccination Programs, as may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

EEO STATEMENT

The University of California, Office of the President, is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. For the University of California’s Affirmative Action Policy please visit:  https://policy.ucop.edu/doc/4010393/PPSM-20.  For the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination.

The University of California, Office of the President, strives to make this job board accessible to any and all users. If you have comments regarding the accessibility of our website or need assistance completing the application process, please contact us at: Accessibility or email the Human Resource Department at: epost@ucop.edu.