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Job Overview

Join our esteemed organization as a Junior Technical Specialist, supporting the North Carolina Department of Transportation (NCDOT) in a 1-year contract role. This position is designed for individuals with a passion for technology and a desire to contribute significantly to the service delivery of IT solutions for over 10,000 users.

Key Responsibilities

• Evaluate and prioritize IT incidents and service desk tickets, ensuring alignment with business impact and customer satisfaction.
• Serve as a technical resource for NCDOT's standard desktop applications, providing support and guidance to end users.
• Analyze customer requirements, troubleshoot a variety of hardware and software issues, and resolve technical problems effectively.
• Manage critical incidents with urgency, documenting processes and ensuring adherence to operational standards.
• Collaborate with Data Center Operations and development teams to identify and address application and network issues.
• Develop and maintain comprehensive documentation for processes and procedures, ensuring clarity and consistency in operations.
• Provide training and mentorship to team members, fostering a culture of knowledge sharing and customer service excellence.

Required Skills

• Proficient technical expertise in desktop applications, hardware, software, and networking protocols.
• Strong problem-solving abilities and the capacity to work independently in a fast-paced environment.
• Exceptional communication skills, capable of conveying technical information to non-technical users.
• Familiarity with call tracking systems, particularly ServiceNow or similar tools.
• Project management skills with the ability to lead teams effectively and assess individual strengths for project success.
• Awareness and understanding of IT security policies and data protection practices.

Qualifications

• A minimum of 1 year of relevant experience in IT support or a similar role.
• Proven track record of excellent customer service skills and a proactive approach to problem resolution.
• High school diploma or equivalent required; an Associate’s degree in Information Technology or a related field is preferred.
• Technical or professional certification in IT-related areas is a plus.

Career Growth Opportunities

This role presents a unique opportunity for professional development within a respected organization. Candidates will gain exposure to diverse IT challenges and enhance their technical and project management skills while contributing to meaningful projects within NCDOT.

Company Culture And Values

We pride ourselves on fostering an inclusive and collaborative work environment that values diversity and innovation. Our team is dedicated to providing exceptional service and support, contributing to the success of the organization and the community we serve.

Networking And Professional Opportunities

As part of our organization, you will have the chance to engage with industry professionals, participate in networking events, and access resources that support continuous learning and career advancement.

Employment Type: Contractor