Under the direction of the EVP, Deputy General Counsel & Head of Regulatory Relations for the Bank Regulatory Group, this role is responsible for managing the regulatory relationship and examination processes administered by relevant regulatory agencies (FDIC, Federal Reserve, OCC, CFPB, and FINRA) with respect to Citizens’ products, services, and business practices. Specific areas of responsibility include commercial banking and capital markets, finance, and central functions (human resources, internal audit and legal).

Combining a sound understanding of assigned businesses at Citizens with knowledge of the regulatory agencies’ supervisory priorities and processes, the Senior Regulatory Relations Manager is an individual contributor that serves as the liaison between Citizens and the regulatory agencies.

The Senior Regulatory Relationship Manager is responsible for:

Building and supporting relationships with examiners by serving as their central point of contact for areas of assigned coverage.
Preparing Senior Management and facilitating meetings with regulators, ensuring transparent communication between the bank and the regulatory agencies, following up on inquiries and requests and includes meeting agenda development and preparation of executive briefings.
Supporting the management of multiple and sometimes complex regulatory activities, interactions, and priorities at Citizens. Ability to work collaboratively and back-up other Regulatory Relationship Managers on the team as needed.
Coordinating and managing events related to examinations, continuous monitoring and ongoing supervision including understanding scope and timing of reviews, monitoring requested data aggregation, and coordinating and attending regulatory meetings with bank leadership.
Identifying key themes and updates from regulator interactions and maintaining effective reporting routines to ensure enterprise understanding of key regulatory issues.
Sharing lessons learned and best practices from regulator interactions across the institution.
Communicating to senior leaders on status of exams, themes, issues, and emerging concerns.
Ensuring timely submission of all requests from regulators.
Leading internal meetings with bank staff to respond to regulator requests and prepare for regulator meetings including preparing executives and leadership with key messages to present when working with regulators.
Responsible for understanding and explaining agency protocols as well as supervisory requirements.
Act as primary contact for Regulatory Relations policies, standards, and training initiatives.

Qualifications

10 years of relevant work experience to include serving as a regulator or interfacing with regulators.
Excellent influencing, facilitation, and partnering skills and ability to build strong internal and external relationships.
Exceptional writing skills, with ability to synthesize complex concepts and translate into effective presentations to external regulators and senior executives.
Working knowledge in a broad range of risk management disciplines, such as, operational risk, market risk, credit risk and compliance.
Strong attention to detail, willingness to "roll up sleeves"; ability to work under pressure and tireless work ethic.
Autonomous and highly motivated with the ability to multi-task productively and to work independently as well as collaboratively.
Experienced in project management with excellent organizational, follow-up and time management skills.
Experience in regulatory and internal audit interaction, exam management/ coordination, and issue management/ resolution
Professionalism, sensitivity, and discretion required.
Problem solver who can manage multiple and changing priorities in a fast-paced environment.
Ability to overcome obstacles, adapt to unexpected events and excel in a deadline driven environment.
Able to learn systems and applications quickly, proficient in Microsoft Office suite.

Education:

Bachelor's degree required. Master’s degree or Juris Doctorate a plus.

Hours & Schedule:

Work Schedule: Monday - Friday 8-5
Hours per Week: 40

Open to location within east coast footprint. Colleague must be able to work in an office on a hybrid structure.

Pay Transparency

The salary range for this position is $123,000-$185,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.