Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About The Job

This position is needed to enable Twilio to expand its Teleco Regulatory Compliance team. The team sits within the Commercial Legal Team, which includes product counseling and carrier relations legal support, amongst other responsibilities, to help support the Communications Business Unit. You are the right person for the role if you like the challenge of supporting a fast growing company that is innovating in the world of communications. You will support Twilio in understanding and fulfilling its telecommunications regulatory and carrier compliance obligations in various countries around the world. The ideal candidate for this role is someone who not only understands telecommunications regulations and landscape, but also understands the practical obstacles of implementing compliance in a complex technological ecosystem, including engagement with carriers around the world, has experience working cross-functionally to overcome those obstacles, and enjoys the challenge of it all.

Responsibilities

In this role, you’ll:

Serve as a trusted partner, and provide strategic, actionable guidance and legal advice, to senior leadership and cross-functional stakeholders on relevant legal and regulatory aspects of the business.
Oversee and ensure compliance with telecom regulations, rules, carrier obligations and industry standards including providing legal advice to product and operations teams.
Respond promptly to legal requests and questions from the business and other stakeholders, including at the executive level, summarizing, and communicating regulatory requirements in a clear, concise, succinct and business friendly way.
Collaborate with the compliance function, policy and other legal colleagues on regulatory engagement strategy.
Lead or Support internal and external regulatory meetings.
Advise and support business unit leadership on the development, maintenance, and documentation of regulatory reporting requirements.
Manage responses to regulatory communications, enforcement actions, and other government inquiries and consultations.
Advise, influence, and coordinate the development of company views on telecommunications regulatory matters.
Advise the business in market access and licensing activities within North America and LATAM.
Identify key regulatory risks and opportunities and champion informed risk taking and innovation.
Provide end-to-end analysis and support to ensure compliance in the countries where Twilio offers or intends to offer services.

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required

10+ years of post-qualification legal experience in telecommunications law.
Qualified US Attorney.
In-house, government or law firm experience advising in the telecommunications industry on development of compliance strategies, governance, and frameworks, ideally across multiple jurisdictions.
Deep understanding and experience of telecom law practice and principles.
Experience developing, evaluating, and maintaining programs that ensure products comply with laws, regulations, carrier contracts and requirements and industry standards.
Experience with managing and owning projects and partnering effectively with cross-functional teams (both across the legal department and in the Business Unit).
Excellent written and verbal communication, time management, problem solving, investigative skills, attention to detail with the ability to be action-oriented.
Demonstrated ability to work in a collaborative, fast-paced environment and make sound judgment under tight deadlines.

Desired

Experience working with technology companies and ability to understand complex technical issues.

Location

This role will be remote, and based in the United States, but is not eligible to be hired in CA, NY, NJ, WA, PA, and CT.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Please note this role is open to candidates outside of Colorado, California, New York, Washington and Washington D.C. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

Based in Colorado or Washington D.C. : $135,920 - $169,900.
Based in New York, Washington State, or California (outside of the San Francisco Bay area): $143,920 - $179,900.
Based in the San Francisco Bay area, California: $159,920 - $199,900.
This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.

Applications for this role are intended to be accepted until October 31, 2024 but may change based on business needs.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.

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