At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
Talkdesker: YOU!

We are looking for a confident, versatile, and conscientious commercial lawyer or Senior Contracts Specialist to assist our client in providing legal advice and support to various groups within the business, as well as providing general administrative support.

Responsibilities:

Negotiate and execute enterprise SaaS agreements including NDAs, RFQ/RFI/RFP, Security Questionnaires, MSAs, and Purchase Orders (POs), as applicable, as well as negotiating many other sales, vendor, and procurement related agreements
Help build legal operations to effectively serve contract needs, prioritize tasks, and integrate with other company-wide systems
Collaborate with Sales Operations to help deploy a document repository system
Manage and maintain all company legal templates, including our Terms of Use, Privacy Policy, PIIA, Employment Contract, etc.
Evaluate risk factors impacting business decisions and anticipate unique issues that could impact the company
Drive and manage corporate collection matters
Communicate and negotiate with external parties creating relationships based on trust

Requirements:

Juris Doctor with 3 years of experience or 7+ years of relevant experience required;
Proven experience as a deal negotiator in SaaS environment desired
Strong interpersonal and presentation skills, along with the ability to communicate effectively with others at all levels of the organization
Strong negotiating skills
Ability to work independently with little or no supervision
Excellent knowledge and understanding of commercial contracts and purchasing contracts

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.

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