Join our esteemed team as a Junior Technical Specialist, where you will play a vital role in enhancing our IT service delivery for the North Carolina Department of Transportation (NCDOT). This position offers a unique opportunity to work with cutting-edge technology while directly impacting over 10,000 users within the agency.

Key Responsibilities

Analyze and prioritize IT incidents and problems based on their business implications.
Serve as a primary technical resource on standard desktop applications across the organization.
Provide comprehensive support to end-users, including password resets and technical guidance through phone and email.
Document all processes and procedures meticulously for operational standards and compliance.
Collaborate effectively with Data Center Operations, application development teams, and network infrastructure to address and resolve technical issues.
Uphold IT security policies to ensure data integrity and protection against unauthorized access.

Required Skills

Profound technical knowledge in desktop applications and IT infrastructure.
Expertise in troubleshooting hardware and software issues within local area networks and personal computer systems.
Ability to convey complex technical concepts to non-technical users with clarity.
Strong customer service orientation and adept problem-solving capabilities.
Familiarity with call tracking systems like ServiceNow.
Experience in project management, including leading teams and integrating diverse skill sets for project success.

Qualifications

A minimum of 1 year of experience in IT support or a related domain.
Proven ability to manage IT incidents while delivering superior customer service.
Solid understanding of IT security policies and best practices.
Excellent verbal and written communication skills are essential.

Career Growth Opportunities

This role provides a gateway to professional development within a dynamic sector. As you grow with us, you will have the chance to expand your technical expertise, take on leadership roles in projects, and engage with industry professionals, enhancing your skillset and career trajectory.

Company Culture And Values

We pride ourselves on fostering an inclusive and innovative work environment that values diversity and collaboration. Our commitment to excellence and continuous improvement drives our success and positions us as a leader in the public sector IT landscape.

Networking And Professional Opportunities

Be part of a vast professional network, where you can engage with experts across various fields, participate in collaborative projects, and access resources that promote your professional development.

Compensation And Benefits

W-2 Rate: Up to $35/hour.
Initially remote, transitioning to onsite work as required.
Remote work arrangements are subject to management discretion and ongoing assessment.

Employment Type: Contractor

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