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Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Job Title: Consumer Compliance Manager Location: Remote Type of hire: Full-time

Inviting applications for the role of Consumer Compliance Manager!

In this role, you will perform and supervise/oversee consumer compliance reviews and testing at a transactional level for banking and financial services products. Your responsibilities include guiding the selection of transaction samples from larger populations and ensuring they are examined for accuracy, authorization, and adherence to relevant laws, rules, and regulations applicable to business products. Responsibilities

• Performs transactional and control testing based on pre-defined test scripts of business processes and controls
• Document the outcomes of each test case as per prescribed documentation standards
• Highlight any non-compliance or deviations from Testing and share details with key stakeholders
• Develops and/or prepares applicable process and control documentation in collaboration with partners and stakeholders to support decisions
• Review the testing performed by the team members to identify any deviations from the pre-defined test scripts.
• Assist team members with performing their testing seamlessly by providing adequate guidance
• Update stakeholders on the performance of the team and also discuss any challenges, issues impacting the process
• Periodically share findings and status of testing performed
• Oversee the daily operations of your team, providing guidance, support, and conflict resolution as needed.
• Monitor performance quality of personnel, processes, methods on an ongoing basis to ensure compliance with documented procedures and regulatory requirements.
• Train testers involved in conducting compliance reviews ensuring adherence to established quality standards.
• Work closely with other members of the Compliance team to identify potential areas of non-compliance and recommend corrective actions.
• Accountable for own work and effective coordination of processes and information across related teams.

Qualifications we seek in you! Minimum Qualifications

• Undergraduate degree in finance, business administration or related field preferred
• Minimum 6 years’ relevant experience
• Knowledge of banking and financial products such as credit cards, unsecured lending and deposits
• Conceptual knowledge of the intent and purpose of key regulations including Reg Z, Reg E, Truth in Lending Act (TILA), Record retention, CAN-SPAM Act, Children's Online Privacy Protection Act (COPPA), Credit Bureau Reporting - Fair Credit Reporting Act (FCRA)
• Strong knowledge of MS Office Suite (Excel, PowerPoint, Word)
• Exceptional communication skills, both verbal and written, with the ability to develop and manage program documentation and executive reports

Preferred Qualifications/ Skills

• Degree in Business, or Risk Management.
• Experience in consumer compliance related domain within the banking sector with sound understanding of key financial products and relevant regulations
• Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively to diverse audiences.
• Strong analytical and problem-solving skills, with the ability to track, report, and mitigate project risks and issues.

The approximate annual base compensation range for this position is $90,000 to $100,000. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity

“ Los Angeles, California based candidates are not eligible for this role. Mount Laurel, NJ area candidates are eligible for this role only.”

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.