Determined discovery needs and complete discovery by overseeing decision-making and strategy sessions to prepare cases for litigation and assess documents to be used.

Drafted working documents and prepare concise decisions based upon facts of case interpretations of law and compliance with state and federal standards.

Maintained a caseload of 60+ active client files and delegate tasks to appropriate personnel, improving the quality of service rendered by reducing caseload strain and burnout.

Standardized operating procedures by creating and editing contracts and user guides to maintain consistency and enhance service delivery for clients.

Develop a transformation strategy for the board, streamlining the adoption of policies that direct the district administration to achieve the school district's strategic plan.

Save the district $100K by voting and approving the recruitment of a manager to manage the bond referendum funds and reduce interest rates on funds.

Endorse system improvement strategies to promote a positive learning climate that protects instructional time, maintains high visibility, and provides incentives for teachers and learning.

Collaborate with board members to establish an effective structure that sets the direction in advocating for the community by prioritizing the needs and interests of students and the public.

Oversee compliance with board standards, initiate local educational policies, and implement multiple state and federal policies.

Manage process improvements by establishing policies for the effective use of school assets and resources to manage financial risk.

Implemented practices to further sustainability in strategic planning initiatives by orchestrating the preparation of organization-wide disaster recovery plans.

Collaborated with cross-functional teams to analyze and support the creation of business continuity, contingency, and disaster recovery plans, verifying the security and integrity of databases and information systems.

Increased work efficiency to 95%+ by enhancing skill competency through training and onboarding 6 new Customer Service Representatives.

Audited $50M in expenses and financial documentation for accuracy per agency guidelines. 

Oversaw risk analyses and utilized findings to inform the amount of credit extended, if applicable, to control credit exposure and minimize risk.

Maximized client account experience by promptly addressing client inquiries daily and escalating complex issues requiring moderate to complex support to appropriate personnel to minimize resolution delay.

Amplified client satisfaction by liaising with clients and internal business partners to streamline communication between both groups.

Processed 4+ paid consultations weekly.

Maintained a 90%+ client turnaround by leveraging extensive knowledge of the firm’s services to facilitate optimum and timely service delivery.

Maximized client satisfaction through value-added services and promptly developing legal documents concerning real estate loan closing documents.

Optimized processes by interacting with colleagues to drive operational and administrative integrity in support of the real estate attorney.

Leveraged document management system and database to facilitate smooth filling of system items and quickly identify pertinent and time-sensitive deliverables per firm policies and procedures.

Generated quarterly statistical records of attorney case histories to verify compliance with agency and state regulatory guidelines, consistently maintaining passing audit scores.

Analyzed and reviewed student assessment data to implement college and career ready standards for engineering using the Project Lead The Way curriculum for Design &Modeling, Robotics, and Medical Detectives. 

Utilized a wide range of quantitative and qualitative methods to assess student achievement and program modifications. t satisfaction through value-added services and promptly developing legal documents concerning real estate loan closing documents.

Built capacity of the program by collaborating with core subject area teachers to create cross-functional STEAM (Science, Technology, Engineering, Art, and Math) lesson plans.

Developed and presented STEAM materials for academic fairs, curriculum and instruction workshops, and community events to build program capacity and awareness of the district-wide Steam initiatives.